General Queries


Technical Queries

  • When I insert the USB drive into my computer the first time, the system can not automatically find the device.
    First, check whether you have tightly inserted the device into the port or not. If the connection is ok, one possibility is that, the port may not have been enabled by the settings in your computer’s BIOS. Restart your computer and go into the BIOS Setup procedure and enable the USB port. Another possibility is that the USB driver in your computer system was not correctly installed, or the driver was correctly installed but has not been activated. In this case, please check the relevant user’s manual and re-install the driver correctly if necessary.
  • Does the USB drive have to be connected to a USB 2.0 port on the computer?
    No. USB flash drive is downward compatible. You can use a USB 2.0 drive on USB 1.1/1.0 port, but the data transfer rate will be slowed.
  • My computer has only a USB 1.1/1.0 port, how to access a USB drive with high speed data rate?
    You can buy a USB 2.0 PCI card and install it onto your computer. Then use this new port to access your USB 2.0 drive with high speed data rate. You are still able to use your USB 2.0 drive on a USB 1.1/1.0 port with slower data transfer rate.
  • When I first time insert the drive into my PC, the system recognises the device as “Unknown Device” or other device. When I install it in my PC a second time, the installation prompt no longer shows up. So, how do I correctly install the driver software?
    You only need to go into the “Device Manager” program, and remove the “Unknown Device” from there and then click the “Refresh” button. The system will return to normal shortly.
  • What does it mean when the LED on the device flashes?
    The LED light is ON means the flash drive has been successfully connected to the computer. The LED light flashes means there is data transfer going on between the USB drive and the computer.
  • What should I pay attention to when I plug or unplug the flash drive?
    Do not unplug the drive just after you plug it into the USB port. Especially, do not repeatedly quickly plug and unplug the drive. Keep a minimum of 5sec interval between plug and unplug.
  • I am using Windows 2000, why there is only one partitioned flash disk drive icon on my computer
    Go to the relevant website and download the Windows 2000 Service Pack 3 and Service Pack 4 and install them into your computer. Then the two icons will show up.
  • How do I set up a password on the FL Series Flashdrives?

    All FL-Series USB flashdrives support password protection of data. To set up, you must first install the downloadable configuration tool. (download section) Following is the procedure:

    1. Insert your USB drive into the USB port of the computer
    2. Run Start\Programs\USB Storage Utility.
    3. Choose the size for both the public and private partitions. Click the begin tab.
    4. Input a pin code for the protected partition.
    5. Allow a few seconds for the configuration to take effect. Password protection is now set-up.


    • If the above procedure is initiated after the drive has been in use, all data on the drive will be lost.
    • If you forget the pin code, you have to Re-Format the USB disk and your data will be lost

  • What is the Read & Write performance of the USB drives?

    The following performance is typical but subject to change with advances in Flash drive technology.

    • Flash Memory Read Data Transfer Rate. 14 MB/sec
    • Flash Memory Write Data Transfer Rate: 7.5 MB/sec

    If performance is a key issue for you, please check the specifications at time of order.

  • What operating systems support the use of USB Drives?
    Windows 98, Windows ME, Windows 2000, Windows XP, Linux 2.4 or higher, MAC OS 9.0 or higher.
  • If I have a W98 Operating System, will my drive be supported?
    Windows 98 SE is supported but you must download a driver from the support section of the website. (download section) No drivers are required for other OS.
  • What is Windows Ready Boost?
    Windows ReadyBoost improves system memory and boosts performance. Adding system memory (typically referred to as RAM) is often the best way to improve a PC's performance, since more memory means more applications are ready to run without accessing the hard drive. However, upgrading memory can be difficult and costly, and some machines have limited memory expansion capabilities, making it impossible to add RAM. Windows Vista introduces Windows ReadyBoost, a new concept in adding memory to a system. You can use non-volatile flash memory, such as that on a universal serial bus (USB) flash drive, to improve performance without having to add additional memory "under the hood.

    The flash memory device serves as an additional memory cache—that is, memory that the computer can access much more quickly than it can access data on the hard drive. Windows ReadyBoost relies on the intelligent memory management of Windows SuperFetch and can significantly improve system responsiveness.

    It's easy to use Windows ReadyBoost. When a removable memory device such as a USB flash drive or a secure digital (SD) memory card is first inserted into a port, Windows Vista checks to see if its performance is fast enough to work with Windows ReadyBoost. If so, you are asked if you want to use this device to speed up system performance. You can choose to allocate part of a USB drive's memory to speed up performance and use the remainder to store files.


Customisation Queries

  • Can I preload datafiles during the manufacturing process ?
    Yes, we can upload your datafiles during the build process. The integrity and content of the data will be the clients responsibility. Fully virus checking is essential.
  • What drive configuration options are available during manufacturing

    • Standard Preloading of datafiles
    • Autorun Feature: Application or Program runs automatically when the drive is installed
    • Preconfigure multiple drive partitions
    • Hidden Files
    • Non-Erasable Files

  • What options are available for Logo Printing ?
    Silkscreen Printing is used for full colour on a metal aluminium, plastic or rubber base. Hot Stamping on leather coated drives and Laser Engraving is an etching process using laser on a metal aluminium base and is a permanent, colourless process.
  • How many colours can I print?
    A maximum of 5 colours supported on a logo.
  • In What format should we provide our Logo ?
    Logos are required in vector graph encapsulated postscript format. Commonly referred to as .eps files. This format contains all the parameters necessary to ensure that a high quality print process can be carried out. Please ensure that the eps file is not simply a JPEG saved as eps. This will not suffice. The eps file format must be vector graph.
  • Do I have options for Lanyards
    We have a wide variety of custom lanyard options. See the packaging and accessories section. If our clients have a particular design in mind, we can generally oblige with a unique offering. Initially we prepare CAD images for approval. We then present the client with a sample for approval before we go into full production
  • Do I have options on Packaging ?
    We have a wide variety of custom packaging options. See the packaging and accessories section. If our clients have a particular design in mind, we can generally oblige with a unique offering. Initially we prepare CAD images for approval. We then present the client with a sample for approval before we go into full production.
  • Can I see a sample of the Finished product for Approval ?
    Yes, the procedure which we adopt is as follows. Once the Client agrees the product and customisation process required, our first step is to prepare CAD images for approval. Once approved, we then present the client with a sample of the product before we go into full production. If the client is satisfied with the sample, we have a sign-off procedure, following which we then move straight to production. This removes any uncertainty in the ordering process.